FAQs

Q. Do I need to register to place an order?
A. No, you do not need to register to place an order.

Q. How do I register an account?
A. Click here to register an account.

Q. How do I reset my password or change account information?
A. Click here to change your password.

Q. I bought an item as a guest, is there any way to track it?
A. Yes, you would receive an email address with the tracking details after your order is processed.

Q. What payment methods do you accept?
A. We accept Visa, MasterCard, American Express and Discover credit/debit card payments.

Q.How do I return my order?
A. You would have to full out a return authorization form and submit it for approval. Click here to see the terms and conditions for returns.

Q. How do I cancel or change my order?
A. You would have to contact customer service immediately.

Q. How do I contact Customer Service?
A. Click here to contact Customer Service.

Q. How will I receive the items that I've purchased?
A. Your items will be delivered to the shipping address you provide during the checkout process.

Q. How will I know if my order is being processed?
A. After placing an order, all customers will receive an order confirmation email. For unregistered customers, the order confirmation email will be sent to the email provided during the checkout process. Registered customers will be sent the order confirmation email to their associated email address and will be able to log into their account and view the status of their order. If in the event that you do not receive an order confirmation email, please contact us.

Q. When can I expect my order?
A. All orders are delivered within 2-4 business days.

Q. What can I do if my item arrives damaged?
A. If your item arrives damaged, do not accept it and contact us immediately to let us know.

Q. Do you ship to locations outside of Trinidad and Tobago?
A. No. Currently, we only ship to Trinidad and Tobago.

Q. Can someone else sign and receive my order on my behalf?
A. Yes.